Policy & Payment Information  : Planet Pilgrim :: AU$ :: world gift store

Policy @ Planet Pilgrim : Payment, Security, Delivery, Privacy, Refunds

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1. Payment & Security Direct Deposit or EFT ( Electronic Funds Transfer through your Internet Banking ) secure online shopping See the security lock or unbroken key in the top of your browser when you go to our shopping cart.

2. Delivery

3. Privacy

4. Refunds

Payment & Security

Most Common Payment Methods :

Credit Card / Debit Card / PayPal Account
When you buy our products, your credit card payments are handled by PayPal, our secure online payment service. Your contact data (like your email address) is disclosed to Planet Pilgrim for customer support purposes only and is kept confidential by Planet Pilgrim and PayPal. Your billing data (like your credit card number) is NEVER disclosed to Planet Pilgrim. YOUR CREDIT CARD PAYMENT IS PROCESSED IMMEDIATELY, IN REAL-TIME. CREDIT CARD NUMBERS ARE SENT DIRECTLY AND SECURELY TO YOUR BANK. YOUR CREDIT CARD NUMBER IS NOT STORED ONLINE. For more information, see Privacy Statement for PayPal.

*
We sell exclusively using Secure Sales Transactions accepting Credit Cards & direct PayPal payments by employing SSL (secure sockets layer) encryption ( see the lock or unbroken key at the top of your browser when you provide your card details)Visa and MasterCard Accepted

* Credit Cards & Debit Cards accepted both online and by phone :
           ~  Visa
           ~  MasterCardPayPal Acceptance Mark

* Payments are processed through our
Internet Payment Service, PayPal.
Your purchase transaction will appear in your credit card statement or your bank statement (if you use a debit card) as "PAYPAL*PLANETPILGR".

* All prices are marked in Australian Dollars (AUD).

Other Popular Payment Method :

  • Direct Bank Transfer
    (also called Direct Deposit
    , EFT or Electronic Funds Transfer)

Pay funds from your bank directly into our business account using the bank account details we email to you after you place an order specifying this method of payment.
You then email us when a direct deposit has been made.
When we have confirmed payment, you are sent a payment confirmation email immediately.
This is a very simple, fast and completely safe method of payment for anyone within Australia.

Delivery

WITHIN AUSTRALIA:
We send your purchase via Australia Post. All deliveries within Australia are within one week, except for those to the most remote areas of Central Australia and Western Australia. The expected delivery times for anywhere  in the Eastern states is within 4 business days (including to the back o' Bourke and beyond the black stump).

We do offer Express Post as an option in our shopping cart. You are given this option after completing your customer details when making a purchase. If ordered by 10.00am, arrival of your order is guaranteed next business day to Sydney, Melbourne or Brisbane. You can expect to receive an Express Post delivery to just about anywhere in the Eastern states or to any Australian metropolitan area within 2 or 3 business days.

IF SENDING THE ORDER OVERSEAS:
We send your purchase via Air Mail from Australia. The average delivery time to the USA, Europe, Britain and Canada is within 6-14 business days. Delivery to our South-East Asian neighbours, such as Singapore, is usually within 8 business days.

We do offer Express Courier as an option in our shopping cart. You are given this option after completing your customer details when making a purchase. It is expensive for small (light weight) orders, although it is very fast - with orders being delivered to metropolitan areas anywhere in the world within 2 to 5 business days.

*Disclaimer : We do everything in our control to ensure timely delivery of your parcel. Nonetheless, there are occasions when we experience delays over which we have no control. Please understand that in these situations, Planet Pilgrim is not liable for any delays, expenses or damages incurred.

This is a very simple, fast and completely safe method of payment for anyone within Australia.

Privacy

We are committed to protecting your privacy and the privacy of information you provide to us.

Planet Pilgrim will never give, sell, rent or lease customer or affiliate information to third parties.

Refunds Policy

Customer satisfaction is our primary concern. When we issue a customer refund we include original shipping/postage charges too.

If a customer is not 100% satisfied with the quality of a product due to damage or a fault in that product, we immediately give the customer a refund of 100% of the purchase price including original shipping/postage charges too.

However, in some instances, at our reasonable discretion, it is necessary for us to observe the damage or fault (either physically or by emailed image) before considering whether a refund is warranted and before agreeing to refund the customer. We supply mainly totally hand-made products/artifacts which display markings and inconsistencies that are an inherent part of the very nature of the product, rather than what may be perceived as damage or a fault.

By the way, our only refunds in the last year have not been due to any problem with a product per se. It has been because we could not deliver the order by the required date or due to the fact that we did not have/could not procure the large quantity of stock that the customer ordered (insufficient stock available).

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Phone Orders - Planet Pilgrim accepts orders and payments both ONLINE and BY PHONE.  Phone Orders
07 54727224
Fully Secure Shopping at Planet Pilgrim - SSL Certificate - See lock in browser in shopping cart

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